FAQ

💻 What Exactly Is a Virtual Assistant? A Virtual Assistant (VA) is a skilled professional who provides remote support to businesses and entrepreneurs—just like an in-house team member, but without the overhead. From general admin to specialized tasks, VAs bring flexibility, efficiency, and expertise to help your business run smoothly from behind the scenes.​

 

🌟 Why Should I Consider Hiring a Virtual Assistant? If you’re spending your valuable time on routine tasks like managing your inbox, sending invoices, scheduling appointments, or posting to social media, a Virtual Assistant can help you reclaim your day. By outsourcing these time-consuming responsibilities, you can refocus on what matters most—growing your business, serving your clients, and doing the work you love.

 

​✅ What Are the Key Benefits of Working with a Virtual Assistant?

• On-Demand Expertise – Get the help you need, when you need it—without committing to a full-time hire.

• Cost-Effective Support – Skip the added expenses of employee benefits, payroll taxes, and office space.

• Zero Downtime – Pay only for the hours worked, with no idle time.

• ​Customized Service – Choose the exact support your business needs, from admin tasks to marketing and beyond.​

 

📞 How Do We Stay Connected and Collaborate? We adapt to your preferred communication style. Whether you prefer email, text, phone, Zoom, Messenger, or task management platforms—we’re flexible. You'll also receive regular updates (typically daily) to keep you informed on project status and upcoming deadlines.​

 

⏱️ What’s the Typical Turnaround Time? Turnaround times depend on the complexity and urgency of the task. Most standard requests are completed within 24–48 hours. For urgent or time-sensitive projects, we’ll set clear deadlines together before starting to ensure timely delivery.​​

 

🛍️ Do You Handle In-Person Errands? Yes! If you’re local and need support with errands, we’re happy to help. Just provide at least 24 hours' notice so we can schedule accordingly. Contact us directly to discuss your specific needs.​

 

💳 What Payment Methods Do You Accept? We accept: E-transfer. Invoices are due within 2 business days of receipt to ensure uninterrupted service. They will be sent twice a month - on the 15th or 30/31st of the month.

 

​🚀 How Do I Get Started? Getting started is easy! Fill out our Priority Contact Form to book your free 30-minute consultation. We’ll connect with you within one business day to learn more about your needs and answer any questions you may have.​

 

🧠 How Do I Know If a Virtual Assistant Is Right for My Business? If your to-do list keeps growing while your time for high-priority tasks keeps shrinking, it may be time to delegate. A virtual assistant is ideal for business owners who want to stay focused on strategy and growth—without getting caught up in daily admin work. If you're juggling too much, a VA can step in to help you breathe easier and run more efficiently.​

 

🔍 How Do I Choose the Right Virtual Assistant? Finding the right VA starts with understanding your business’s unique needs. Consider the type of support you require—administrative, creative, tech, or operational—and look for someone with the right experience, communication style, and availability. A great VA should feel like a seamless extension of your team.

 

​💼 What Types of Tasks Can a Virtual Assistant Help With? Virtual assistants are versatile professionals who can take on a wide range of responsibilities, such as:

• Administrative Support: Calendar management, email organization, appointment setting

• Tech & Systems Support: CRM updates, data entry, file organization

• Marketing Assistance: Social media content, scheduling posts, simple design work

• Real Estate Tasks: Listing input, feature sheets, transaction coordination

Each VA offers a slightly different skill set, so it’s worth finding one whose services align with your needs.​

 

🛠️ Do Virtual Assistants Receive Training? Virtual assistants often bring experience from corporate, administrative, or industry-specific roles, and many have completed training in tools like CRM platforms, social media scheduling, and document management systems. Be sure to ask about their background, certifications, or specialties to ensure a strong match.​

 

🔒 How Is My Business Information Kept Secure? Privacy and security are top priorities. We follow strict confidentiality protocols and are happy to sign a Non-Disclosure Agreement (NDA) upon request. Passwords, sensitive files, and client data are handled with the utmost care using secure tools and best practices for remote work.​

 

⏳ Is There a Required Commitment or Contract Length? We believe in flexibility. While some projects may require a retainer or minimum service agreement, we offer task-based packages. During your consultation, we’ll outline the best options for your needs—whether short-term or ongoing support.​

 

🌐 Can I Hire a Virtual Assistant If I’m in a Different Location? Yes! One of the greatest advantages of working with a virtual assistant is the ability to collaborate from anywhere. We’re equipped to support clients across different provinces—and even different time zones—thanks to digital tools that keep us connected and productive.

 

📈 How Can I Make the Most of My Virtual Assistant? To build a successful VA partnership:

• Set Clear Expectations: Share goals, timelines, and task details upfront.

• Stay Connected: Use tools like email, Trello, or Zoom to stay in the loop.